Support

Ussers support

Due to the wide spread of information technology jobs of any company, it is necessary to have a complete computer maintenance service to the user.

This service must cover from incidents arising from operating systems to office-level questions.

Having a service that supports the everyday user, it gives us the jobs always operational and thus avoid the costs of the jobs out of service.

Aliernet offers a comprehensive service that addresses this need. This service is based on a contract with SLA agreements, so that we are committed to customer satisfaction and response times.

The phone and service can be remote. In the latter case, we connect the user's job and together resolve the situation.

On-line support

In this service we try to break the barrier to provide good coverage of solutions only when the user is at his usual place of work.

We only need that the user has an Internet connection, it is irrelevant where you are and the type of question or issue to present. While the user has Internet ALWAYS we can guarantee the coverage of this service and from that moment to give a quick and satisfactory solution.

This service is ideal for commercials, directors, etc. .. that profile, mobility is an added value to their jobs. From the moment you add the hiring of this service is as if the computer services office and be with you .